Terms of Service

1. Acceptance of Terms

By accessing or using the TruthUncovered website, platform, or any investigation and digital evidence services offered by TruthUncovered ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you ("User," "Client," or "you") and TruthUncovered ("Company," "we," "us," or "our"). Your continued use of the Service following any updates constitutes acceptance of the revised Terms.

2. Description of Services

TruthUncovered provides confidential investigation support services, including but not limited to:

• Digital Forensics & Evidence Gathering — Analysis of digital communications, social media activity, and online behavioral patterns relevant to suspected infidelity or relationship misconduct.
• Investigation Consultation — Guidance on evidence identification, preservation, and documentation best practices.
• Report Compilation — Organization of gathered digital evidence into structured, professionally formatted reports.

TruthUncovered operates as a confidential digital investigation support platform. We do not engage in illegal surveillance, wiretapping, hacking, or any activity that violates applicable privacy laws. All services are provided in compliance with applicable local, state, and federal regulations. Users are responsible for ensuring their use of our services complies with all applicable laws in their jurisdiction.

3. User Obligations & Eligibility

By using the Service, you represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into a binding agreement.
• All information you provide to TruthUncovered is accurate, complete, and truthful to the best of your knowledge.
• You will use the Service only for lawful purposes and in accordance with these Terms.
• You will not use the Service to harass, stalk, threaten, or otherwise violate the legal rights of any third party.
• You will not attempt to access, tamper with, or use non-public areas of the Service or our systems without authorization.
• You will not submit false, misleading, or fabricated information for investigation.
• You will not reverse engineer, decompile, or disassemble any part of the Service.

We reserve the right to refuse service, terminate accounts, or decline any engagement if we determine, in our sole discretion, that a user's actions violate these Terms or applicable law.

4. Confidentiality & Data Handling

TruthUncovered places the highest priority on client confidentiality. All information you share with us — including personal details, case specifics, evidence, and communications made through our confidential chat widget — is treated as strictly confidential.

We employ industry-standard encryption and data security measures to protect your information. However, no method of electronic storage or transmission is 100% secure. By using the Service, you acknowledge that TruthUncovered cannot guarantee absolute security and that you transmit information at your own risk.

We will not disclose your identity, case details, or any confidential information to third parties except:

• As required by applicable law, court order, or valid legal process.
• To protect the rights, property, or safety of TruthUncovered, our users, or others.
• With your explicit, written consent.

Our full Privacy Policy details how we collect, use, store, and protect your data. View our Privacy Policy.

5. Payment Terms

Fees for investigation services are clearly communicated prior to engagement. By engaging our services, you agree to pay all applicable fees in accordance with the payment terms specified at the time of purchase.

• Payment Schedule: Fees are due as specified in your service agreement or invoice. Late payments may result in service suspension or termination.
• Service Fees: All fees are non-refundable except as expressly stated in our Refund & Cancellation Policy.
• Taxes: You are responsible for any applicable sales, use, or other taxes imposed by your jurisdiction.
• Currency: All prices are listed in U.S. Dollars (USD) unless otherwise specified.

6. Intellectual Property

All content on the TruthUncovered website — including text, graphics, logos, page designs, photographs, software, and the overall "look and feel" of the Service — is the intellectual property of TruthUncovered or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Service without our prior written permission. Investigation reports and materials produced for you as a client are provided for your personal, confidential use and may not be redistributed without consent.

7. Limitation of Liability

To the maximum extent permitted by applicable law, TruthUncovered, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, use, goodwill, or other intangible losses — arising from:

• Your use or inability to use the Service.
• Any conduct or content of any third party on or through the Service.
• Unauthorized access, use, or alteration of your transmissions or content.
• Statements or conduct of any third party on the Service.
• Any action taken based on information or reports obtained through the Service.

Our total liability to you for any claims arising from or relating to the Service shall not exceed the amount you have paid to TruthUncovered in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

8. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. TruthUncovered expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

TruthUncovered does not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free.
• The results obtained from the Service will be accurate, reliable, or complete.
• The quality of any services, information, or other material purchased or obtained through the Service will meet your expectations.
• Any errors in the Service will be corrected.

9. Indemnification

You agree to indemnify, defend, and hold harmless TruthUncovered, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service in violation of these Terms.
• Your violation of any applicable law or the rights of any third party.
• Any information, data, or content you submit or transmit through the Service.
• Any claim that your use of the Service infringes upon the rights of a third party.

10. Third-Party Services & Links

The Service may contain links to third-party websites, tools, or services that are not owned or controlled by TruthUncovered. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that TruthUncovered shall not be liable for any damage or loss caused by or in connection with your use of any third-party services.

We strongly recommend reviewing the terms and privacy policies of any third-party services you access.

11. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice, effective immediately. Grounds for termination include, but are not limited to:

• Violations of these Terms or any applicable law.
• Requests by law enforcement or government agencies.
• Discontinuation or material modification of the Service.
• Technical or security issues.
• Non-payment of fees.

Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination — including confidentiality, indemnification, limitation of liability, and governing law — shall survive.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware.

Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be held in Delaware, and judgment on the award rendered may be entered in any court having jurisdiction thereof.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Material changes will be effective upon posting the revised Terms on this page, and we will update the "Last Updated" date at the top of this page. Your continued use of the Service after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent to the greatest extent possible.

15. Contact Information

If you have any questions about these Terms, please contact us through our confidential chat widget or reach out to our support team. We are committed to addressing your concerns promptly and professionally.